Terms and Conditions

Terms and conditions

Exchange/return policy

At Wemyc, we understand that every purchase is valuable and in certain unavoidable circumstances, the customer has to exchange or return it. So to make the process easier, our policy gives you an option to exchange/return the products within 7 Days of Delivery only in case of defects, damage caused during delivery, missing or wrong products received.

What should you do in case of a Damaged/ Tampered Package or Missing Product?

We request you not to accept the package if damaged in the first place, and if you receive the package, record an unboxing video. Reach out to our Team at +918668171797 (10am - 5pm) or mail us at support@wemyc.co.in, mentioning your order reference number with an unboxing video (if you have accepted the delivery) within 48 hours of delivery. We shall do our best to ensure that your queries are resolved, and a replacement is scheduled at the earliest.

In case of a return, when do I get my refund?

Once your returned product/s are received at our facility and inspected by our experts, we will initiate the refund process.

Anytime you face an issue or simply want to ask about our products, reach out to us on:

Email id:support@wemyc.co.in

No Shipping Carrier is available for Return/Exchange from Our end.

Its customer responsibility to return their Products incase of exchange of Product (Only Size issues with Unused Product is accepted for Exchange within 7 days of delivery). After Receiving the returned product we will send your desired Size.

SHIPPING POLICY

We are committed to delivering products that meet your expectations. If you require any assistance in understanding our shipping policy, please don’t hesitate to contact.

National Shipping
Free national shipping is available for prepaid orders above ₹499. For orders that are equal or lower than ₹499, a convenience charge of ₹49 applies.
For COD orders of ₹500 or lower, a convenience charge of ₹99 will be applicable. For COD orders above ₹500, a convenience charge of ₹69 applies.

In the rare case, due to technical issue at bank/payment partner if the amount has been deducted from your account however your order status continues to show as pending payment or payment failed, please do not worry. Your money is safe. Simply write to us on support@wemyc.co.in or whatsapp us at +91-8668171797 and we will look into it on priority.

Orders once packed or shipped CANNOT be cancelled/modified. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. However, due to Natural Calamities or regional disruption may impact the delivery timelines.
Under normal circumstances, we deliver products within 5 business days of the order being confirmed. If you’re in a Non-Metro, all products usually reach you within a time span of 3 to 12 days, and for very remote locations, though extremely rare, the time for deliveries may exceed 12 days.
Note: These timelines do not apply for custom orders, special orders or pre-order bookings. The timelines for each of these will be different and individually mentioned in the product description.
All items are shipped within 3-7 working days of receiving the order. In the unlikely event that we are not able to ship your complete order within 7 days of the order, we shall cancel the unshipped part of the order. In such a case, your payment for the unshipped items in your order shall be refunded, in the manner you have made the payment. The refund will be done as soon as possible and we, at Wemyc, are committed to it.
If you believe that the product is not received in perfect condition or if the packaging has been tampered with or damaged before accepting delivery of the goods, please refuse to take the package, and Whatsapp us on +918668171797 (9.30 AM – 6 PM) or mail us at support@wemyc.co.in, mentioning your order reference number. We shall make our best efforts to ensure that a replacement is made to you at the earliest.

International Shipping

Wemyc ships to across and to almost every part of the world.

Shipping on international orders is at actuals to be paid by the customer. Also, the customer must bear import/customs duty in case applicable in the destination country.
International Shipping Charges: Shipping charges will be calculated based on destination & order weight at the time of checkout.
Orders will be dispatched only post receipt of the entire bill value.
Orders once shipped CANNOT be modified.
For any return/ replacement, customer will have to bear the shipping cost.
Refund: In case if returns, the paid amount will be refunded excluding the delivery fee.

PAYMENT POLICY

Wemyc accepts all card payment types and Cash on delivery too.

If you have Discount offer / Cashback offer card, you can use Coupon code during checkout and enjoy your purchase on our site.
Safe and Secure. Shop With Confidence.
WEMYC takes appropriate precautions to protect your personal information. When you submit sensitive information via our web site (name, mailing address, email address, phone number, credit card data, etc.), your information is protected.

A Secure Sockets Layer (SSL) Certificate creates an encrypted link between our web site and your web browser. This link ensures that all sensitive data passed between our site and your web browser remains private and secure before it travels over the internet. SSL technology is the industry standard for secure online transactions.

This secure mode begins when you initiate your order. You can verify this by looking for a closed lock icon at the bottom or top of your web browser. Also, when accessing a secure server, the site address will show "https" in your browser.

Welcome to WEMYC, an online service provided by Mahi Creations. This website is owned and operated by Mahi Creations (‘Team Wemyc’, ‘we’ or ‘us’). Our registered office is at 3/81, Vinayagapuram, Kulathupalayam, Palangarai Post, Avinashi, Tirupur-641654. As such, when you become a member of the Website, you are registering with Mahi Creations is sensitive to your concerns about how we may use and share personal information that we collect from you through the Website or otherwise (e.g. by telephone). We recognize and respect the importance of maintaining the privacy of our visitors and members and have established this Privacy Policy Statement (“Privacy Policy”) as a result. This Privacy Policy is incorporated into our Terms of Use and therefore governs your use of the Websites and/or any services offered by Mahi Creations. By visiting the Website, and/or utilizing any services offered by Mahi Creations, you are accepting the then current practices described in the Privacy Policy. If you have questions or complaints regarding our privacy policy or practices, please contact us at wemyc.co.in

What Information Do We Collect About Our Customers?

The information we learn from customers helps us enhance and personalize the Website and the services we offer. We gather the following types of information:

Information You Give Us

We receive and store any information you enter on our Websites or give in any other way (e.g., by telephone). This may include information you provide when you register as a member (either directly or through Facebook/any other social media platform), engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions or other aspects or services offered by us. As a result, you may be supplying us with information such as your name, address, and phone numbers; and other billing information; people to whom purchases have been shipped, including addresses and phone number; names and e-mail addresses of friends and possible referrals and other people. Please note for online payments wemyc.co.in does not ask for or capture any information pertaining to your credit/debit cards, payment wallets, UPI or information about your internet banking account. All online payment transactions are done at the payment gateway site. The payment gateways that we have tied up with are affiliated with established banking institutions and follow guidelines that are published and monitored by the Reserve Bank of India.

Automatic Information

We automatically receive and store certain types of information whenever you interact with us. For example, as most websites do, we use “cookies,” and we obtain certain types of information when your web browser accesses the Websites. This information is compiled and analyzed on both a personal and an aggregated basis, and it may include the website’s Uniform Resource Locator (“URL”) that you just came from, which URL you will go to next, what browser you are using, and your Internet Protocol (“IP”) address. Other examples of automatic information we may collect are purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call us. We associate the information we store in cookies to personally identifiable information you submit while on our site.

How Do We Use the Information We Collect and Do We Share the Information We Receive?

Information about our customers is an important part of our business. Your account is with Mahi Creations, the owner and operator of the Website, and not with any individual Website, and the information collected through the Website or otherwise is used by Mahi Creations. We use information we collect from the Websites or otherwise to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience, to facilitate your transactions with our third party marketing partners and to inform you of offers and discounts. For example, you can expect to receive a welcoming email to confirm your username and password, we communicate with you in response to your inquiries, to provide the services you request and to manage your account. We also send service related announcements on occasions such as when we need to temporarily suspend our site for maintenance. We also will send you promotional emails on occasion. Generally, you may not opt-out of service related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account. However, you can opt-out of direct promotional communications from the Website by following the unsubscribe instructions within each communication from that Website, or by emailing us at support@wemyc.co.in.